Delores K

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Verified Reviewer

Lack of help they give you

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submit a case on 3/8/21 for help Legalshield Firm did not reply back to me until 4/8/2021. An informed petitioner that she only had 14days to submit paperwork. it was over 30 days before said firm call me back (now and it ththtoo late to respond).
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Loss:
$1668
Cons:
  • Fraud
  • This issue has been going on for over a year
  • Never recommended

Preferred solution: Full refund

Richard M Awg

Theft and fraud

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Legalshield for months after I canceled continued to charge my card . I had to have my credit card canceled altogether in order to stop the charges . I called legalshield about this and each time spoke to a different representative that pulled up my file using my member Id number and for months reps verified to me that there system does indeed show that I canceled my services and in fact they did continue to charge me yet although they agreed I was entitled my money back they werent authorized to allow refunds another dept handlers that and they dont have a telephone only an email they do not answer I will be contacting states attorney among other agencies s on this corrupt and illegal game they wanna okay
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Loss:
$80
Cons:
  • All of the above liers thiefs

Preferred solution: Justice

User's recommendation: Do not use legalshield there attorneys are incompetent and drunk and they once a member your card will continue to be charged until you are forced to cancel your credit card it will not stop if you only cancel the service you have to cancel your card they are thieves and should be treated as such

Philip G Jbl

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Verified Reviewer

Services not covered

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After being a member for 5 years, and paying over $2000 to Legal Shield, the first time I need them I am told that my problem is not covered... it would require an additional membership at $24.95/month. I found this ridiculous, so I called to cancel my memberships. After the operator tried to talk me into staying, and I said no, cancel immediately, SHE HUNG UP ON ME! Instead of dealing with another phone call, I emailed them to cancel immediately. If they charge my CC again I will dispute the charges as I have cancelled the membership.
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Loss:
$875
Pros:
  • No idea
Cons:
  • Being given a hard time about cancelling

Preferred solution: Let the company propose a solution

User's recommendation: Be aware of what is, AND WHAT IS NOT COVERED...

Anonymous
map-marker Carrollton, Texas

Want to cancel my membership

I have had LegalShield for well over a year. And I tried to get an attorney for a case of mine and it cost ME $280 just To talk to one and then his price was really not different from one outside LegalShield. Also I live in the mountains and to try and build business is literally impossible sometimes I have to drive to get service. So in short I have been paying LegalShield and getting nothing in return. I am not going to write a letter and send to home office I want my payments stopped ASAP. THANK YOU.
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User's recommendation: Check it out very good before getting

Peggy M Wsq

Start as associate/business?

The person I spoke to used "legalshield terminology". I had to ask the same question multiple ways to get my question over to her, so she would/could answer it.
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Roberts G Hej

Have asked to be called by an attorney it's been three months and no phone call back

I am being harassed by the front attendant who made threats amount on me last night did contact local PD, but the conditions of the living here are getting worse instead of better the front apartment had cockroaches they had to pay for the extermination themselves but never followed all the way through it the gentleman said that he was turning off his power had a breaker box outside I've never done anything of the sort I have asked for help he also smacked me with a 90 day vixen notice no cars just landlord wanted property in his possession possession possession
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Loss:
$240000
Pros:
  • Excellent service and they speak spanish
Cons:
  • I want everyone to know this was in albuquerque new mexico

Preferred solution: An attorney to call me back ASAP would be awesome

User's recommendation: Sometimes you have to keep calling them to get anything taken care of I am a customer

Richard M Awg

Delayed refund

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Legalshield charged my card months after I canceled membership and upon finding this out I contacted legalshield and the rep verified that I was indeed correct and that they would issue a refund but instead they charged my card again until I was forced to cancel my credit card . I contacted them again and a different rep again verified that they were indeed charging me months after there records show I canceled she then gave me a support email and they were to issue a refund however rather than speak to someone I continue to get automated messages saying they will process my request in 24-48 hours its been nearly another month . Ive been attempting to get my money back for almost 6 months now
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Loss:
$80
Cons:
  • Complication of cancelling
  • Takes advantage of people
  • Disappointment at minimal support

Preferred solution: Full refund

User's recommendation: The law firms they use are pathetic the services are poor and they will steal your money and not return once you cancel

Anonymous
map-marker Lake Charles, Louisiana

Disappointed In The Services

My Name is Chris Nelson (Account Number (101********). I recently filed a request to have a traffic ticket reduced to a non moving violation or what ever it takes to keep off of my sons record.

The court date was posted as 02/01/2021. After talking to the attorney, Joseph David Andress, it was determined that I could not handle the matter because my son age. My son was able to have a conversation with him about trying to keep the ticket off of his record. My son received a letter in the mail asking him to contact the attorney office.

He tried several times and left messages The secretary called and left my son a message stating that they had what they needed. My son then called and gave my wife permission to speak with them on his behalf because he was working 12 hour night shift. The next communication that we had my the firm was a phone call to my wife on Thursday 1/28 stating that he was not going to be able to make the trial date. We were told that we had two options.

Either plead guilty and ask for a reduction by doing defensive driving or ask to have the trial date pushed back and if we were able to he asked that we let him know and he would contact the Legal Shield office and try and have another attorney assigned.

I have two issues here. First is why wait until we have 1 business day before the court date to let us know that he was not going to make the court date. This should not be acceptable. I have used you guys in the past and we never went to court to begin with.

We asked for a reduction, we were not trying to plead not guilty just have the ticket reduced and off of the record.

Secondly, Exactly what am I paying for? I have been a Customer / Member for over 10 years and would really like to know what I am paying for.

Feel free to call me to discuss if you feel the need.

Chris Nelson

(337)526-****

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1 comment
Yennifer Bjc

what's your phone number again there not showing all of it

Cena H

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Verified Reviewer

No help or little help

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Updated by user Jun 13, 2021

I also wasn't able to ask legal questions. It felt like I was talking to law enforcement instead of a lawyer. I never was able to ask is it legal to continue to wiretap after you talk to law enforcement and another lawyer.I am still having issues and was followed and...

Original review Dec 05, 2020
I called legalshield and ask for legal advice. I did not get the proper medical care in one state.

I had explained to the female lawyer that I could not go to the doctor I would be stopped. ( Have rides cancelled)
I called to see what was going on? I had no previous records and had not been arrested yet. (The way everyone was acting I thought I was going to be arrested.) I also explained I did not get the proper medical care at the hospital.

( I told her why I went to doctor) I also explained I have been harrassesed by police/surveillance team. I had pictures of there vehicles and I have there phone numbers. I sent those to my lawyer by email. I also took pictures of medical paper I had from the hospital.)Instead of getting the proper advice from the female lawyer, I found out my legal shield service was cancelled.

I called legal shield and they would not tell me why my service was cancelled.

I received a letter saying I called to cancel my service. I would not call to cancel my service if I need help.
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Cons:
  • Poor service in albuquerque new mexico
  • I want everyone to know this was in albuquerque new mexico

Preferred solution: Let the company propose a solution

User's recommendation: I would if they were reliable

Anonymous
map-marker Reston, Virginia

Lost $1875 without notification

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I used Legalshield to represent me during Covid19. I paid a flat fee for the service i PG County Court. The attorney never represented me a day in court. The courts were closed when my case came up and the attorney never notified me to say that the case had been dismissed. He did however notify me when I wrote a bad review to the company. The Legalshield firm in the DMV is the worst.
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User's recommendation: Do not use this company. Pay more and get a better lawyer.

Anonymous
map-marker Reston, Virginia

DMV company needs to be replaced

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DMV company never represented me in court during the Covid19 pandemic my case was dismissed. The law firm never contacted me to let me know that the case had been dismissed. I found out when I wrote a bad review. The parent company sent me back to the local DMV office. It was a total waste of time and a waste of money.
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User's recommendation: Do not use this company in the DMV area. North Carolina was better.

Anonymous
map-marker Levittown, Pennsylvania

Cancel legal shield and get a refund

Yes I want my refund backi tried to cancelle it 10 min after I did it on a friday an the last wouldnt let me an I had to wait till that next week Monday I did it an I still DDT o t have it my refund
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David L Aeu

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Verified Reviewer
| map-marker Hunters Creek, Florida

Had enough paying for an expected service and receiving NO benefits.

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Joined Legal Shield several years ago when trusted friend highly recommended Legal Shield. On the few occasions when we needed to use service, it was if we were dealing with a law student, rather than an experienced lawyer.

Those occasions brought us no useful information. Just wasted calls after paying for years for what we thought may have had some benefit. Didn't happen.

The final straw came when we had an event that left us out thousands of dollars. Before contacting a real law firm, we decided to give Legal Shield a try at resolution.

The only thing they did was advise us that the only thing we were entitled to was for them to, "Write a letter." Which they did. However, it was not correct with regard to the facts of the case. It didn't even receive a reply from the firm.

At this point we ask what was the next step to engage with the firm. Legal Shield advised that their writing a letter was all that we were entitled to and further action would have to go to another office of Legal Shield at additional costs.

That other office was to contact us, rather than us reaching out to them. After several weeks, we have still not heard from the other office to determine their approach or what the costs would entail.

Result: We terminated our membership after a few thousand dollars in Legal Shield fees that yielded no benefits at all for us.

DO NOT join.

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Pros:
  • Expectation of available benefits
Cons:
  • Disappointment at minimal support

Preferred solution: Let the company propose a solution

User's recommendation: Don't join. If member, get out and save money for real help when needed.

Brian K Vqn

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Verified Reviewer
| map-marker Rochester, New York

Can Take Your Money And Not Provide Service

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I signed up for service and never heard from them. I called them once and they said "there's been a complication and we need more time to process your application". Then I still did not hear from them and called again and they said "your application was denied and unfortunately we will not be refunding your membership charge." I said "then why am I not getting service?" They said "That's company option". I said "Then why am I not getting refunded?" They said "Company option". I said "I don't understand, what does that even mean?" They just repeated, "Company option." It was very strange, and certainly not right. I had to call my bank to file a dispute and seek out other legal services. Don't waste your time or money on these scammers!
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Loss:
$39

Preferred solution: Full refund

User's recommendation: Avoid and seek out legal aid

Deanna S Iyr

They refuse to cancel my Subscription

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The attorneys are horrible. One of them took months to get back to me and didnt even do what I needed because she didnt listen to what I needed.

Rude attorney #1. In the end she did nothing but gather things I already had and called it a day. I tried to cancel after that and they refused to cancel without a thousand questions practically begging and trying to make it right. 2nd experience, I needed an attorney for a real estate matter in another state.

NEVER EVEN HEARD BACK From them with an attoney to help with my situation. So I called to cancel AGAIN high pressure fifty questions about why I wanted to cancel. Said they would look into the matter. The operator said in the meantime she would send me papers for a will so at least I could get that done before canceling my subscription.

I NEVER GOT THAT EITHER!!! However, they did send me a letter saying they didnt have any attorneys in their network for my real estate needs. I want to cancel but they refuse to cancel my subscription.

I have been trying for 6 months. They will keep you on the phone for a half hour making promises to fix the matter and then they never do!

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Loss:
$200
Cons:
  • Will not allow me to cancel
  • Poor customer service when there was a problem they created
  • Try to make the problem yours fauly

Preferred solution: Full refund

User's recommendation: DONT SIGN UP FOR THIS SERVICE

1 comment
Danel Zrp

why wouldnt they cancel your subscription?