Leda Vdc
map-marker Los Angeles, California

100% scam. Intentionally defrauded me out of hundreds of dollars, wouldn't provide service or let me cancel. Willfully elusive and deceptive.

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100% scam! They outright defrauded me out of hundreds of dollars. I paid hundreds of dollars to get a runaround and never receive any help at all, then when I allowed my membership to lapse, they proactively called me and defrauded me out of my new CC# information to secretly start charging me hundreds more, on the sly, without ever giving me any help or even letting me know they had started charging me again.

They called me to tell me my credit card was no good anymore (it had expired) and I told them yes, I had intentionally not given them my new billing information because I felt they had scammed me, I had never managed to get any legal help out of them and felt I had been ripped off. They asked about my legal problem, and told me if I gave them my new billing info they could "try" to reinstate my account without my having to reapply and start over from scratch, and if so they would then definitely help me with my legal issues. They made it clear that this was in no way definitely and that they'd get back to me.

I then never heard anything from them again, they never contacted me again in any way, and I just forgot about them.

About a year and a half later, I was going through my (long & complicated) financial records and noticed a small entry I had missed: they had used the new CC information I had given them to start billing me monthly again almost immediately. They never told me they'd turned my account back on and they certainly never gave me the legal help they had at that point TWICE promised I would get for my money.

When I discovered this and called them to complain and demand a refund for the close to $400 they had charged me without ever telling me I was a member again or providing the service they had promised, they said they would cancel my subscription, and when I demanded a refund for the money they had charged me since they tricked me into giving them my new CC#, they told me they would have to forward me to someone who could help me with that, and put me on hold. They then forwarded me to a generic recorded message, which gave no useful information and then hung up on me.

That was just a few months ago. I just now discovered they are STILL charging me, after I told them in no uncertain terms to cancel and refund my money.

I am reporting them for fraud to my bank, the Better Business Bureau, the Federal Trade Commission, and the CA State Bar Association.

They did everything they could to prevent me from exercising my right to cancel, tricked me into giving them billing information after I told them I didn't want the service, refused to notify me that they had reactivated my "membership" and resumed billing me, absolutely never provided anything but a runaround, and not 1 second of help or service, ever.

Stay far away!

View full review
Loss:
$400
Cons:
  • Being given a hard time about cancelling
  • Getting ripped off
  • Being secretly charged without being told i would be
Reason of review:
too many issues to name: deceptive practices, poor quality service, refused to cancel when asked, gave me a runaround. All-around dishonest.

Preferred solution: Full refund

4 comments
Cheng Cna

The individual leaving the "positive" rebuttal is s paid individual from "Legal Shield". They are paid to lie, and to make a fraudulent business appear to be legit.

Fact of the matter is, who's better in position to RIP YOU OFF than a lawyer!!?? They are fraudulent, and are going down. They just don't know it yet.

But time will be revealing. Like my father used to say....." hide and watch".

Ekaterini Kxo

Why in the world would you give them an updated CC when you no longer wished to use their services? You’re either very naive or very stupid.

Guest

How do you not know a company is charging you monthly on your bank account? The only one who is illiterate is yourself for not being smart with your financials. Please seek the advise of a financial planner to learn how to manage your finances or use Google Sheets to track your expenses.

Leda Vdc
reply icon Replying to comment of Guest-1476801

Thanks for your "help", person who for some sick reason anonymously insults strangers over the internet. I hope you feel better for having posted that.

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Anonymous

Utter Waste of $39/Month

I've given them two separate opportunities within the past several months - once with their first lawfirm and then when they canned them and put in a new lawfirm I reinstated my account and tried with the other. It has been an utter waste of time and money, trying to get even a simple consult regarding a matter (several WEEKS passing), regardless of how time sensitive it is. And this is the second time such thing has occurred, on two totally separate topics/cases, with two different lawfirms that they were affiliating themselves with. In the five months, I've had them in total, despite regularly contacting them for assistance with one matter or another, I've gotten a total of ONE thing adequately addressed - a basic cease & desist letter. It's craziness. And with my most recent matter that I wished to address, I was willing to actually contract a lawfirm for extended services (to the tune of around $15,000) but I couldn't hire them because they couldn't accomplish a basic consult within THREE WEEKS of requesting one. And this was a time sensitive matter. No more... If you have real business needs, this is not the service. This is for more of your mom 'n pop business that maybe a couple times a year needs a letter written or a small contract reviewed. But, even then, I would seriously question the accuracy of the service being given--they are just not entirely competent.
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Reason of review:
Bad quality
1 comment
TAYLOR Kgt

I hear you! I have had some similar issues.

It seems like LEGAL SHIELDS PROVIDER LAW FIRM IS IN CHARGE AND NOT LEGAL SHIELD.The law firm they use in Los Angeles typically lumps multiple varied issues together and then EXHAUSTS THE MEMBERSHIP IN ENTIRE AREAS OF LAW, INDEFINITELY! Have you heard of this practice written anywhere in Legal Shields Membership packages?

The answer is NO but they do have this practice and once your membership is EXHAUSTED, you basically pay for a membership you can not access. Tell me, how is that fair?

Martavis Ksa

My home

I call before to save my home. Jaymoral jones , maci, 517 960**** Please help.
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Dorise Djd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Saved me about $30,000 on my home loan

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When a mortage company took six months to provide a refinance after quoting a good rate but then wanted to raise my rate becaise it had been in process so long... My LegalShield attorney had a full conversation with me, reviewed the documents and wrote a 3 page letter on my behalf to the CEO of the mortgage company. All at no cost other than my monthly fee. I estimate it saved me over $30,000 over the life of my loan. My membership has worked so well so many times I think that people who say it didn't work either didn't try to use it enough or are just looking for a reason to complain.
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Reason of review:
Good customer service
2 comments
TAYLOR Kgt

Perhaps you live in a different state and your represented law firm actually cares. We have been paid members of legal shield for over 200 months and have never had them write a 3 page letter, ever.Also, they claim to have written letters and consulted on calls they never made.

When these matters are brought to the attention of Legal Shield, they simply ONLY CARE ABOUT THEIR PROVIDER FIRM AND NOT THEIR PAID CUSTOMERS.Additionally, perhaps you got lucky with a attorney referral who actually cared. Many of LEGAL SHIELDS ATTORNEYS SIMPLY ADVISE TO GO DO THE RESEARCH YOURSELF OR HAVE SAID THEY ARE UNFAMILIAR WITH THE FORMS, LAWS, OR DO NOT EVEN HANDLE THE AREA OF LAW.You were lucky!

Guest
reply icon Replying to comment of TAYLOR Kgt

Another time when I was rear ended in the car I had just bought, my law firm explained diminished value...my car was now worth less money. They said insurance company's some times give consumers the run around, which they did to me, and if I had that problem, call the firm back, which I did.

They wrote a letter on my behalf to the other drivers insurance company and I got an extra $815 back that I would not have known to have asked for, or perhaps even received if I did not know to ask, had it not been for my provider law firm.It works if you work it. At least it has for me and I think millions of others.

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Justin Kxt
map-marker Ada, Oklahoma

The BEST service I've ever had, saved me $$$$$ of dollars

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Let me ask you this, can you afford an attorney at $300 an hour to consult with you about any matter that's worth less than $5000? Say it's a dispute on a bill, a defective product, maybe a problem with your vehicle warranty or a dispute with your deposit with a landlord?

Would you normally hire an attorney for these situations and many others? For $300 a year, this is a NO BRAINER. It's interesting to see all the comments on here and how narrow minded these people are. ANY law firm will charge you $300-$800 an hour for a consultation, letter on your behalf or even reviewing documentation.

I've called the law firm over 10 TIMES on one legal matter concerning landlord tenant, tell me ANY law firm in the country that an attorney would talk to you that many times without charging you 1 single hour??? I've used them for situations with utility bills, insurance claims, family law, issues with a defective cell phone, vehicle warranty at a car dealership, etc. I can't tell you countless times they've saved me thousands of dollars.

All together I've recovered and saved about $20,000 from many legal situations that I normally couldn't afford an attorney. Please think twice before you let these narrow minded reviews cloud your judgement on changing your life with this incredible service...

View full review
Pros:
  • Integrity
  • Professionalism
  • Expertise
Reason of review:
Good quality
3 comments
Cheng Cna

Its BS. I've consulted with them for three different matters such as that, and they've done SQUAT!!

I call them like I see them. And "Legal Shield" is a freakin FRAUD. You are obviously being paid for your positive comments.

Legal Sheild will be going down. SOON!!!!

TAYLOR Kgt

Yes, you are right, Attorneys are a rip off and hiring one is very expensive and that is a good reason to have a membership like LEGAL SHIELD.However, what if after paying for the membership, for years (i.e. over a decade or two) they EXHAUST YOUR MEMBERSHIP ON ENTIRE AREAS OF LAW RELATED TO ANY AND ALL MATTERS, REGARDLESS OF THE PARTIES INVOLVE?I believe that certain PROVIDER LAW FIRMS LEGAL SHIELD USES HAVE PRACTICES THAT FAVOR THEM BY EXHAUSTING MEMBERS WHO ACTUALLY USE THE SERVICE AND THIS IS NOT EXPLAINED IN ANY DETAIL ANYWHERE IN THE MEMBERSHIP LEGAL SHIELD SELLS.These sorts of practices ought to be disclosed and consumers ought to be aware that just because they are PAID MEMBERS, THEY MAY NOT BE ABLE TO USE THEIR MEMBERSHIP.If the provider firm you were given does not treat the members in such a fashion, then you are lucky!

Guest
reply icon Replying to comment of TAYLOR Kgt

I don't understand what your saying at all, doesn't make sense... it's very simple, if you have a problem call LegalShield CORPORATE OFFICE.

Why do you think this system is in place, all law offices are only regulated by the bar association.

The LegalShield law firms are regulated by the corporate office and they take very seriously the service being provided to the client. Please contact someone at corporate to help you.

View more comments (2)
Anonymous
map-marker Saint Louis, Missouri

FRAUDULANT

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This company is a fraud!!! The lawyers Norman. B Clair and Leanne from cased closed they assigned me to stole money from me after aggressively pushing me to sign a contract that they didn't fulfill or inform me or the defendant's on not fulfilling/continuing. I could never get ahold of them again. Now ILLEGAL SHIELD refuses to fix the problem they created. My long, ongoing case is in a worse standing now and as the injured plaintiff that they stole from i'm that much further in debt and in an unethical standing that they created! NEVER trust or pay this company a scent of your money!
View full review
Loss:
$1500
Cons:
  • Fraud
  • Being lied to and given a time-wasting runaround
  • And i will never recommended
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

Horrible Experience

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They dont refund for services that you dont use! They dont have good referral lawyers. It is really a scam. You are paying for nothing. Horrible, just horrible!
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corbin k

Horrible company - stay away and just get an attorney on your own

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They tell you over the phone that you get consultation included in your monthly fee and that is a lie. It is up to the attorney discretion to charge you on top of that and they never tell you this over the phone.

So essentially an attorney is NOT going to do anything without getting paid in full so your little monthly fee is worthless. You are still going to pay a lot and think about it the entire thing is a scam. Their contract protects them and no one reads this in detail so all of us stooges like myself find out later.

Stay away! They will pay for this some day for lying to us.

View full review
Loss:
$320
Cons:
  • Sevice and coverage
  • Poor customer service when there was a problem they created
  • Service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Jessia Obe

Unpaid wage form from department of labor

There has been no help for my unpaid wage problem
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1 comment
Bridgette Xac

I have to agree. They still owe me.

However things are getting ready to take a turn I got a real national well known attorney to take action. May take 1 to 5 years I dont care its time for the truth to come out.

Cant say much more watch the head lines. This story will make take a seat go whattt.

cori h

LEGALSHIELD IS A TOTAL RIP OFF!!!!

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I signed up for their service and paid for 1 year in full. The service was not good, and I felt like this was a complete and total waste of time and money as the lawyers were no helpful and only wanted additional money to actually do anything.

Why pay more money when the service sucks to begin with. Right. So I find out last week that this horrible company has been charging me without my knowledge for their *** service for the last year. I had no knowledge of this nor did I utilize the service, and upon finding out about the charge requested a refund.

They say that the customer is supposed to know that they will be charged year after year for their horrible service. I have never dealt with a worse company. No wonder lawyers have a horrible reputation. Legal shield refuses to refund me for the bogus charge.

Im sure $200 is nothing to these bottom feeders, but it is a lot of money to me, and I would appreciate a full refund from these horrible scammers!

NEVER USE LEGALSHIELD!!!! TOTAL SCAM!!

View full review
Loss:
$204
Cons:
  • Service
  • Poor customer service when there was a problem they created
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

6 comments
Cheng Cna

Sure!!!! You're paid by them to leave your B.S.!!!!!!

You're going down, face it, love it, deal with it, and just go down!!!!! The American people will NO LONGER be a party to such illicit business. ESPECIALLY in matters that involve PROTECTION of the American people!! Your deceptions and lies have come to an end.

You're a passel of Trumpets, and you're finished. God Bless America!!!!!!

Guest

Ok this review is total crap because first you said that you paid for a full year in advance but supposedly got crap service from them and then you turn around and said they charged you for a year without your knowledge...Also i am an associate with legal shield and i know for a fact that legal shield charges month by month only and that they never charge anyone for an entire year

Guest
reply icon Replying to comment of Guest-1449913

Also you claimed to have lost $204 for the entire year that they charged you without your knowledge but legal shield charges $24.99 a month for thier services and theres 12 months in a year so if you knew how to do math you would know that if you did lose any .money that you actually lost around $300 dollars so this sounds to me like you never used legal shield at all but for some reason decided you was going to give them a bad review because if you really did use legal shield then you would know that theu never charge anyone for an entire year and that they only charge you month by month

Guest
reply icon Replying to comment of Guest-1449916

They charge $204 for the year up front in Florida maybe they charge different in your state. And they charged me for an additional year another $204!without my knowledge. If it’s not true then they should refund my money they charged without my knowledge the service suck and it is a scam buyers beware.

Guest
reply icon Replying to comment of Guest-1449913

Yes it is crap inpaid 204$ for the first year and the services sucked. I never had contact with them after this.

Then they charged me another $204 for a 2nd year without my knowledge and I caught them trying to charge me for a 3rd year. I stopped the 3rd year charge.

This service is a scam. Do not sign up.

Guest
reply icon Replying to comment of Guest-1450097

Looking at your comments on more than one complaint, it sounds like anonymous is an employee of this company

View more comments (5)
Bonnie A Yju
map-marker Orlando, Florida

SCAM Don't sign up

They are useless, all they do is refer you to a local lawyer and that one will give you a 3% discount. Nope, cancelling ours today. All I needed was a simple injunction letter, first lawyer sent me on a wild goose chase at the court house during my busy work week, then the second one is going to call me in a few days with a referral name. Sorry guys, I am going to see a real lawyer today, who will actually be able to help me. They have amazing jobs though, just sit on their *** and make phone calls that don't mean a thing. I am just sorry I wasted so much money, we have paid them for several years, but we will never be able to get that money back.
View full review
Loss:
$1800
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Carlos g Quu

Need to sue them

They completely ignore you and than there asking for a payment.i give the a right to sue given to me by the department of labor. And why the *** give me lawyers from Texas when I live in El Paso.suck up to the bar that's why
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Annie D Fgj

Needing a lawyer

Long time ago I was a member for my son jerry I had to hire legal aid to get him through school I recently joined again I but this is Missouri the show me state I hope this time they can help.
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Anonymous
map-marker Norwood, Ohio

Stay away..horrible

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I am trying to cancel my membership and they're giving me the turn around... i was told to send a written cancellation via email or fax...first time i hear if that.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Quantae Cfp

Airline dispute

Brought airline tickets for a trip in late june, called previous about ticket, they could'nt find anything about it, so i called my bank and checked my statements and found payment and called American Airlines and after all the changes trying to verify i brought them, they then say, they were non- refundable, brought tickets on may 31st
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