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I paid to join Legal Shield and after doing so and using the service one time, my experience was terrible. The Missouri firm that was assigned to my case originally could not verify that I was a member and ultimately found out that I was indeed an active member, eligible for services within my plan.

That firm lost my file then found it. They promised to then follow up on my behalf but did not. I lost time and was further damaged as a proximate result of the failures in commitment and service from Legal Shield.

I cancelled my membership and got a refund. I will not do business with Legal Shield ever again.

Reason of review: Poor customer service.

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