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1.5

When you try to contact them especially at the Corporate

Headquarters in Ada, OK they refer you to someone in member services who never identifies themselves or will give you the correct information of who they are.

I had a terrible time going through the home legal firm who referred me to an attorney who was leaving and never contacted me professionally to let me know that he had handled all of my private and confidential information pertaining to my case to another inexperienced lawyer fresh out of law school with no experience in that field that I was seeking help. After numerous weeks of trying to contact Mr. Jeff Bell, CEO and speaking with member services I received a letter saying that my membership was cancelled because I refused to listen to the advice of their lawyer. What a lie

and dishonest statement. The problem was that they were the ones at fault and tried to put the blame on myself. Stay clear of these individuals!

Reason of review: poor customer service, inexperienced staff who are not qualified to assist the client in their needs, fail to identify themselves or admit to their errors.

Monetary Loss: $167.

Preferred solution: formal apology from the office of the CEO Jeff Bell for the lack of incompetence on the part of Lori Owens.

LegalShield Cons: Poor customer service, Inexperenced staff, Try to make the problem yours fauly, Never identify themselves or give a direct contact number, If you call corporate you get the run around.

Location: 1 Pre-Paid Way, Ada, OK 74820, USA

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