Nery T Uwd

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Verified Reviewer

Prior customer

100% ripoff! After paying my dues for 5 years they couldnt even get back to me when to clarify if they could help. Of course I got the phone call back as soon as I stopped paying them.
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Loss:
$1500
Cons:
  • Scam

Preferred solution: Customers awareness

Resolved
Carmen Ogu

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Verified Reviewer
| map-marker Houston, Texas

Resolved: Terrible service

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I have had LegalShield services for about two years now. I can honestly say there are a few good lawyers, but most of them are absolutely terrible.

They are inexperienced. It can take weeks to get simple matters such as a letter drafted. The customer service is not good on a consistent basis. Most of the time there are many errors.

I think it is worth it to look at other competitors, such as Legal Ease.

The only good thing about this company is the price and availability of many different types of lawyers, but it is very stressful to deal with them because theyre very inefficient. Most attorneys that I have spoken with have absolutely no customer service skills and they dont care about helping customers.

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User's recommendation: Check out competitors

Jakeob Nnv

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Verified Reviewer
| map-marker Los Angeles, California

Don't give them your credit card

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Don't give legal rip off your credit card. After you dismiss them in writing. They will continue to you your card. In my case for 3 months. They will not return the money. Even though your departure was in writing. I have to submit a fraud report to my bank.
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User's recommendation: Don't give them your credit card.

Jakeob Nnv

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Verified Reviewer
| map-marker Los Angeles, California

I qout the program. They continued to use my card after I quit in writing, and on the phone

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They refused to give back the money. Even though I proved with emails to t u email I quit. So they fraudulently uses my credit card. For 3 moths before I realized i don't go with them they are a *** company.
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User's recommendation: Don't let them near your credit card

Jakeob Nnv

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Verified Reviewer
| map-marker Los Angeles, California

I quit the company July 2023. I put in in writing, and on the phone. The continued to use my credit card, and the oweme money of approximately $80.00. It's illegal to use my card this way.

On July 112023, I stopped their services. They emailed,abou the reason.problem July I wrote in. I quit their service. They continued to use my card. For 3 months. I After I quit. Now they refused to give me back money they stole. 6 email. I am no longer useing your services. They continued to illegally use my card for 3 months. They have refused to refund the money They stole. Making up lie excuses. I warn you, they are not a good company. Don't give them your credit card.
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Anonymous
map-marker Charlotte, North Carolina

Cost for lawyer for adoption assistance

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Everytime I have contacted legal shield I have either been treated poorly or the individual will speak over me where I am unable to fully communicate my needs. I have paid for this service over 3 years now and feel terrible about the way assistance I have received. I have request to cancel the service. Marrit and Webb is not a good fit for me.
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User's recommendation: I would suggest to reviewer help from any other law firm than Marrit and Webb. I hope others will have better treatment than I had

Jaime C Sfh

Needing assistance

I got a speeding ticket also need some help with filing for custody for a grandchild my son is stationed in Alaska and wants to file for custody of his child in Colorado
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Loss:
$270

Preferred solution: Idk

Robert W Dda

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Verified Reviewer

Not sure whom to direct this to Facebook account disabled

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My Facebook account has been disabled after 180 day suspension in which that I submitted a disagreement by email countless times within the 180 days with no response and they automatically disabled my account and again I received no response trying to contact their customer support. I've tried to email legal shield services at memberservices@***.com.

my email came back as failure to deliver. I had screenshots attached to the email that I wanted to send for review as well as advice as to what actions could be taken to rectify this circumstance that has gone on for over 6 months. I am in Florida and tried to use the email provided on my card. Membership number 101********.

I've been with LegalShield for at least 17 plus years. I prefer contact by email because I do not answer the phone numbers of calls received that I do not recognize thank you

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Preferred solution: Advice and or help to address the issue asap

Kristy j Vod

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Verified Reviewer

Keep changing me

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Keep charging every month even when I have not use the account, and they use the customer service account and not your basically a scam don't recommend
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Loss:
$120

Preferred solution: Full refund

User's recommendation: Don't recommend

Anonymous
map-marker Panorama City, California

Please cancel my membership thank you

This time I want to cancel my membership thank you The attorney told me she can't help with my case.That's the reason I want to cancel at this time.
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Janett J Kzn

They are not calling back

A friend was recommended by me they do not call her back She asked change from English to spanish her account and it did not was done . She is unable to change in the web or app .
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Loss:
$300
Pros:
  • No pros at this time
Cons:
  • Its not work right now

Preferred solution: Better service as it was before

User's recommendation: This work very well now is a caos .

Teresa C Zta

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Verified Reviewer
| map-marker Denver, Colorado

Dissatisfied customer, requesting refund

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Would never recommend them!!! Not going to give you more details because Ive gone over this a thousand times. Take it or leave it!!!
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User's recommendation: Don’t waste your time

Anonymous
map-marker New York, New York

Need legal services ASAP please help

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Called the 24hr atty line, wasn't much help at all UNLESS YOU'RE BEING arrested or detained. So unless your'e being arrested or detained there;s no use for the 24 hr line.
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User's recommendation: Dont put too much trust in them

Anonymous
map-marker Dallas, Texas

Need legal services ASAP please help

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I was at a bar ( birthday party I was invited to) the birthday party group had a credit card that did not go through. The security at the site was holding me there as part of the paying / responsible party against my will. Called legal shield. Said only if police were arresting me would they give help.
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Alesandra Wcq

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Verified Reviewer
| map-marker Terre Haute, Indiana

No contact

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Have been unable to reach anybody in customer service. Ive been paying my premiums on automatic debit for approximately 20 years. All of a sudden we automatic debits have stopped. Cant find out why theyre stopped. Whats the status of my account is how to resume the automatic debits hopefully this will get me contact somebody call me or email me please.
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Alesandra Wcq

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Verified Reviewer
| map-marker Terre Haute, Indiana

I can’t review I got no response. I told you what my problem was and I heard nothing. I’ve been a client or customer.

Ive been a LegalShield member for over 20 years youve been debit in my account faithfully for 20 years that stopped last month. I got no debit. Im just trying to find out what happened and get it reconciled so that I remain a client of legal shield. Please call me or send me information saying that you have reinstated the automatic debit on my account and that I am reinstated in good Faith
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User's recommendation: At this point, I would say zero until I hear something from you

About

Related Companies

PPLSI, IDShield

Summary

Legal Shield was founded in 1972 by Harland C. Stonecipher. It specializes in marketing legal service products in Canada and the USA. Headquarters of Legal Shield is located in Ada, Oklahoma. Having a few subsidiary companies, this company offers its services to the residents of such states: Georgia, Montana, Arizona, Alabama, Illinois, Wisconsin, Arkansas and Nebraska. Legal Shield sells pre-paid legal services plans by means of a network of about 50 independent firms providing law across the USA and Canada.

LegalShield reviews and complaints

LegalShield is ranked 115 out of 2661 in Lawyers and Legal Services category

Owner

Jeff Bell

Motto/Slogan

We’re making smart legal coverage simple

Founded

1969

Type of Business

Online, Offline

Area Served

USA

Payment Methods

VISA

Brands Related to LegalShield

IDShield reviews and complaints

IDShield

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